Frequently asked questions

Use the public Download Center. The page does not require login just to access the installer list, and it currently groups products into Publishing, Editing, Utilities, and Import / SOSI.

If you want product-specific documentation first, the fastest companion page is Software Manuals.

Yes. The current public download-center message states that applications run as a 14-day trial unless a valid license is already present.

Not for the public Download Center. Some product pages still use older free-trial wording and may show a registration modal, but the public downloads page is the simpler direct-download route.

Often, yes. The public download page can expose multiple installer versions through a version dropdown, so it is not limited to only the latest file.

If you need guidance on which build to use, start with the related user guide or contact support.

Go to Software Manuals for the current user guides, or open the broader Support Center for manuals, tutorials, forums, AI chat, technical support, and system status.

For paid products, installation should run elevated, with Revit closed, and with outbound HTTPS access available to auth.archigrafix.com on port 443 for license validation during installation.

Silent mode hides installer UI, but it does not bypass Windows UAC prompts.

Yes. The public Silent Installer Guide is intended for IT teams, BIM managers, and deployment administrators.

It documents NSIS-based silent installs, standard /S usage, and when a /SERIAL=<value> parameter is used.

• Trial installation
• Floating license by main authorized public IP
• Floating license by secondary authorized public IP
• Floating license by customer key
• Desktop-locked license by serial number
• Freeware installation

You do not need an account just to reach the public Download Center, but you do need one for customer-area tasks such as viewing orders, accessing purchased downloadable products, managing billing, and tracking tickets.

• Sign in
• Create an account
• Reset your password

Use these account pages after signing in:

• Order history for your placed orders
• My downloads for purchased downloadable products

The account dashboard is data-driven. Links such as My downloads, Plans, Billing history, and software-license sections appear only when your account has the related purchases, subscriptions, invoices, or licenses.

After signing in, license information is managed from the customer area:

• Desktop Licenses
• Floating Licenses
• Authorized Networks

The normal path is to uninstall the license from the old computer and then install it on the new one using the same serial number.

If the original machine is no longer available, some desktop-license rows can show a Release action, but that is limited and should be used only when uninstalling from the original machine is no longer possible.

Use Authorized Networks to manage floating-license access. The Match my IP action saves immediately using the public IP address of the machine you are currently using, and you can also add or remove secondary public IP addresses there.

The customer key is an authentication alternative to IP-based authorization for floating licenses. It is shown in the license area so teams can use key-based activation where that deployment mode is preferred.

After signing in, open Billing Plans. The page lists your subscriptions and includes actions to cancel, edit, and manage payment method details.

• Billing history and invoices
• Saved payment methods

The current public terms page states a 7-day return period for monthly subscriptions and a 15-day return period for subscriptions longer than monthly.

For the exact handling of a specific order or subscription, review the current terms and conditions and contact support if you need order-specific clarification.

The best starting point is the Support Center. It brings together downloads, manuals, video tutorials, AI chat, community forums, technical support contact, license troubleshooting, and system status.

Yes. The public Contact Technical Support form can be used by guests. It includes required support fields and allows one optional image attachment.

Yes. Archi is the current public brand, while Archi Systems AS is the formal company name used where legal or billing formalities require it.

Use the public Contact Sales Representative page for commercial and pre-sales questions.

After signing in, open My Tickets to review ongoing support conversations and open ticket details.

Yes. The website ticket area can associate earlier guest-created tickets with your signed-in account when the ticket email matches your customer email.

Yes. The public technical-support form allows one optional image attachment, and the signed-in ticket page also includes a reply form with an optional image attachment.