Update: this was our bug, not your network — and it is fixed in 27.19

Balajikeerthan, and anyone else who finds this thread: I need to correct my own earlier reply. I told you your office network was blocking Archi Automate, and suggested asking your IT people to open a port. That was wrong. I am sorry — you may have spent time, or someone else's time, on a change that was never going to help.

Here is what was actually happening.

The real cause

Our installer was shipping Archi Automate without one component that the licence check depends on. Activation failed on your own computer before it ever tried to contact us. The program could not tell the difference between "I failed before sending anything" and "the server did not answer", so it reported the most likely-sounding cause: your connection. Your connection was fine. So was your key, your firewall and your network.

That is also why it never mattered which network you tried. One customer tested on a mobile hotspot and got the same failure, which should have told us sooner.

The second problem is the one you actually described in your first post: on a fresh installation there was no way to enter a key at all. The welcome message pointed at a "License panel" that did not exist in the interface. You said the application "does not ask for the licence" — you were right, and we read it as an activation failure instead of believing what you told us.

Fixed in 27.19

• Desktop licence activation works.
• There is a real License section in the left sidebar, with an Enter license key button that is always available, in every licence state.
• Error messages say what actually happened. The app now only blames your connection when it has genuinely tested it and found no route — which is what should have happened here.
• If something does fail, you get a short Reference code plus Copy diagnostics and Send report buttons. One customer's report identified this bug within minutes of reaching us, after we had spent a long time looking in the wrong place.

What to do

1. Install 27.19: ArchiAutomate_install_latest.exe
2. Open Archi Automate → License → Enter license key
3. Your key is under My Account → Software → Desktop → Licenses on goto.archi. Order confirmation emails do not contain it — that was our omission and it is being corrected.

You do not need any firewall or network change. Please disregard that part of my earlier reply.

If it still will not activate

Send us the Reference code shown on the error, or press Send report. That gives us the exact cause on your machine in minutes.

And if you paid for a licence you could not use, tell us — we will extend it by the time you lost or refund it, whichever you prefer.

Balajikeerthan — you are right to be annoyed, and I am sorry. You did nothing wrong. Two things confused you, and both were our fault.

The installer does not ask for your licence key. That is normal.

This is the part that trips everyone up. Archi Automate installs first, and you enter the key afterwards. Our older Revit plugins asked for a key during setup, and our chat assistant gave you those instructions by mistake — so you spent an hour looking for a box that was never going to appear. You did not need to reinstall, and you did not need to try the other installer file.

Here is where the key actually goes:

1. Open the Archi Automate Hub (from your Start menu)
2. Click License
3. Click Enter license key
4. Paste your key and click Activate

Your key is on our website under My Account → Software → Desktop → Licenses. We have also emailed it to you directly. It is buried too deep on the site, and we are moving it somewhere obvious.

"Server not reachable" does not mean your licence is bad.

It means the app could not get through to us to check your licence. Your licence is fine. Your internet is fine too — that is why our website still opens in your browser.

Office networks are usually set up to let people browse websites, but to stop programs from connecting out on their own. Yours is stopping Archi Automate. Home and personal connections rarely do this, which is why your trial worked for fourteen days and this only appeared after you bought.

Two ways forward:

1. Ask whoever looks after your office network to allow this:

Allow the program to reach auth.archigrafix.com over port 443

It is a one-minute change for them, and it is the real fix.

2. If you can put the laptop on a different connection for a few minutes — a home connection, or any network outside the office — try activating there. If it works, you will know for certain that your licence is fine and it is only the office network in the way. You will still want the change above for day-to-day use, because the software checks the licence again from time to time.

What we are changing. Our assistant was answering from the wrong product's manual, and we are fixing what it knows. Our documentation never explained how to enter a key at all, and we are writing that now. And the app should never have told you to check your connection when your connection was working — it should have told you your network was blocking it. We are fixing that too.

Your trial worked beautifully because it needs no key. Buying required one manual step that we never explained anywhere. That is on us, not on you.

If it still will not activate once your network is opened up, reply here or to your support ticket and we will get on it with you directly.

I purchased Archi Automate Desktop Standalone and their instructions for installation is very beautiful and their support outreach is very very beautiful, after trying their trial version I just simply believed it could be simple AI Subsciption process and purchased. Now this has let me down on my very critical moment. I have been using their trial for the 14 days and it worked beautifull the but installation, the website its chaos and literally non understandable. Kindly guide me through the licensing, even with the license my laptop application is not detecting the serial number doestn recognise the licesne or ask for the licence, if I enter the license, it should server not reachabale please try again