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  • 1
    answers
    2
    views
    asked by Alexander Radulow 01 Mar 2021

    Dear Support Team

     

    I recently renewed a Desktop License of Docuflow from 2019, but I cant seem to install it.

    The installer is saying that the license is being used on another computer. The FAQ is telling me to uninstall the old application but, I can’t do that. The computer we used for this license for was thrown away 1 year ago.

    The “release” button on the license page doesn’t seem to work. The installer still says that the license is being used.

    How can I fix this?

     

    updated yesterday | Alexander Radulow
  • 3
    answers
    7
    views
    asked by Andrei Varvara 26 Feb 2021

    Hi ! I just want to be able to delete all ZDocuflow paper sizes from the printer combobox of Revit.....I tried everything ...uninstall docuflow, uninstall revit, uninstall PDF24, uninstall Bullzip PDF printer...but after reinstalling Revit the ZDocuflow paper sizes format are still there....and I don't understand why? Is there a method to remove that files manually? please give me an answer. Ty

    updated 4 days ago | Andrei Varvara
  • 2
    answers
    11
    views
    asked by rod venables 19 Feb 2021

    It pdf's one sheet then stops here, I have unisnatlled and reinstalled, please help

    updated 1 week ago | rod venables
  • 1
    answers
    8
    views
    asked by Lee Martin 17 Feb 2021

    I have one sheet in a project that will not print correctly. It seems to orient to portrait orientation and shift to the right. I have tried printing it by itself and I have also tried printing in a batch of other sheets. When I batch print; all of the other sheets are correct except for this one. I assumed it may be related to that sheet. I created a new sheet in revit and moved the view from the first to the new one, but it still did not print correctly. I am in Revit 2021 and using Docuflow 4.18. Please advise. 

    updated 2 weeks ago | Lee Martin
  • 2
    answers
    16
    views
    asked by Rasmus Max Petersen 16 Feb 2021

    Hello Archi

    Congratulations with your new website. 

    We are - however - having major issues ever since the updates. Here is a summery of some of the issues we are having:

    • Network licenses getting occupied without anyone using the plugin. Seemingly a network license is now "booked" upon just starting Revit and not when the actual plugin is activated - leaving our licenses occupied.
    • License key not working: Seemingly our license key for manual addition of workplace machines is not working.
    • No contact information: I am missing a support phone number for critical cases like these.

    Sincerely

    Rasmus

    updated 7 days ago | Rasmus Max Petersen
  • 1
    answers
    13
    views
    asked by Luciano Silva 12 Feb 2021

    When printing a batch of sheets, the orientation is always portrait. I have changed the settings for landscape everywhere, permitted access to bullzip and yet the print are still in portrait. Please advise.

    updated 2 weeks ago | Luciano Silva
  • 3
    answers
    15
    views
    asked by Kenneth Hogan 10 Feb 2021

    Hi,

    I just purchased and tested 4.18 prior to resolve issues Revit has on VDI prininting using Bluebeam. I squishes all the text like kerning it together.  I see you released 4.19 and installed it now Docuflow is making the Bluebeam issue even more extreme!

    Ken Hogan

    updated 2 weeks ago | Kenneth Hogan
  • 5
    answers
    28
    views
    asked by Rui Barreiros 02 Feb 2021

    Hi,

    I'm getting an error using docuflow to create dwfs and pdfs. When I select "Export all sheets into a single file", instead of getting 1 file with 4 sheets I get 4 files with:
    File #1: Sheet #1

    File #2: Sheets #1 and #2

    File #3: Sheets #1, #2 and #3

    File #4: Sheets #1, #2, #3 and #4.

    This is annoying and takes a lot longer when I have dozens of sheets to publish.

    If you need further information I'd be happy to provide. I'm using Revit 2021 and Docuflow 4.14

    updated 3 weeks ago | Rui Barreiros
  • 1
    answers
    19
    views
    asked by Max Fasher 19 Jan 2021

    Hi Docuflow,

     

    We have several users who are using Docuflow Currently in our company, We have realised it is a valiable tool and the company wishes to consolidate all the individual serial keys purchased into one account and purchase more keys for other staff members.

     

    Reason for consolidating is so that one person can manage the renewal of licences :)

     

    Thanks in advance for your help!

     

    Kind Regards,

    Max

    updated 4 weeks ago | Max Fasher
  • 0
    answers
    78
    views
    asked by Gilling Dod Architects 10 Sep 2020

    Hi,

    New user, testing the product with a floating license potentially to widen out to a larger office. So have a few questions on first review of the software.

    It seems the customisation is Revit project specific? E.g. I custom the PDF file naming which seems to be saved for the project, but resets back to default in each new project. I see on the userguide this is as intended, and there is a settings file. Where is the settings file and how is it copied between projects? We use Autodesk BIM360 so unsuure if/how this works as the revit file is cloud based rather than on a local server.

    Is there a way to pre-program these settings so that when the software is rolled out office wide its already setup how we intend? E.g. a reg file maybe? 

    Thanks

    updated 2 months ago | Gilling Dod Architects
  • 2
    answers
    51
    views
    asked by Ina Pesman 03 Aug 2020

    Hi,

    Recently we bought a couple Desktop Subscriptions to give to our employees.

    Some of these employees were using a floating license and are now getting a regular license.

    The users with a current active floating license need to be released from said floating license so I can give them a regular one.

    How do I release them from the floating license seeing how there is not option to do so from the license page?

     

    cheers

    updated 6 months ago | Ina Pesman
  • 1
    answers
    30
    views
    asked by Eric Wellink 28 Jul 2020

    Now it's only possible to print sheets on large format.
    There's no option to select views. Sometime i just need to print views without making sheets.

    updated 7 months ago | Eric Wellink
  • 0
    answers
    32
    views
    asked by Luis Santos 17 Jul 2020

    Version 4.13 is released.

     

    Changes:

    Advanced Filename: Support for null/empty values from Revit parameters.

    updated 8 months ago | Luis Santos
  • 3
    answers
    32
    views
    asked by Marlene London-Francis 13 Jul 2020

    Hello,

    I have Docuflow 4.12 in Revit 2019.2.  Publishing with Bullzip.  Publishing with PDF24 just freezes.

    When I publish multiple sheets to PDF, the sheets are all published with the correct Advanced filename.  However, looking at the PDFs, every PDF is the same.  They are all the first sheet in the set.

     

    updated 7 months ago | Marlene London-Francis
  • 2
    answers
    37
    views
    asked by Sirve SA 06 Jul 2020

    Dear,

    Irenew my floating license and it is not activated, you can see the problem it presents, please.

    Atte.

     

     

    updated 8 months ago | Sirve SA
  • 6
    answers
    28
    views
    asked by John Mosterd 02 Jul 2020

    Hi,

    We have a problem with a single revit project in which docuflow will not load/start, when I click the docuflow button the pc shows the windows loading icon, and then nothing shows. When I create a new project or open a backup file of the same project from/until 30 june docuflow does load.
    We are working with docuflow 4.9, I have tried uninstalling docuflow and the bullzip/pdf24 printer and reinstall to the newest version with the file from the download page but it doesn't change.
    Also I read in this forum that docuflow saves the settings for the project in de project folder, this file is last modified 26 june, which could very well be the last time we used docuflow with this project. I have moved this folder (like deleted but less definitive) in the hope docuflow will reset when it is missing this file but there is no change. After hitting the docuflow button the same windows load with nothing, also no new docuflow folder is created in the project folder.

    At the moment I am going to try what happens when I detach the revit project and save it to a new file, and then run docuflow.

    But, I am running out of options here.. and that while we purchased docuflow just last week especially for this project which has over 600 sheets which now I have to print the old way, which takes for ever.

    Can you help me solve this?

    Wijnand K+B

    updated 8 months ago | John Mosterd
  • 1
    answers
    25
    views
    asked by Ramon Quiambao 26 Jun 2020

    Hello,

    We're testing out Docuflow for printing our PDFs.  I was wondering if there was any documentation/more information about the PDF Quality under the Qulity Settings section?

    Just want to know the exact differences between the options: default, screen, ebook, printer & prepress.

    Also, is there a way to enable line merging & DPI of sheets that are rastered?

    Thanks,

    Ramon

    updated 8 months ago | Ramon Quiambao
  • 1
    answers
    36
    views
    asked by Alex Stefan 24 Jun 2020

    Hello Archigrafix,

    we have successfully been using Docuflow for a while now and it works pretty good most of the time.

    The only big problem that I can think of is that in these times of Corona, some of us are working from home, and we are connected to the office network using VPN. Docuflow shows for all of our users that the licenses are INVALID when we are working from home.

    Is there a way to circumvent this, maybe in a future update, or maybe is there already any documentation about it?

    Regards,

    Alex

    updated 8 months ago | Alex Stefan
  • 3
    answers
    25
    views
    asked by Teija Peltoharju 23 Jun 2020

    Docuflow gives an error message when trying to close it, and Revit needs to be closed in the task manager.

    Docuflow 4.12, Revit 2018.3, BIM360 cloud model, user in an admin and has all rights to use Bullzip pdf printer etc.

    First error

    After clicking OK

    Continue button does nothing, or it keeps sending the same error, and Revit needs to be closed from the task manager. Printing pdfs is working fine, but it freezes after trying to close Docuflow.

    updated 8 months ago | Teija Peltoharju
  • 0
    answers
    25
    views
    asked by Luis Santos 12 Jun 2020

    Version 4.12 is released.

     

    Changes:

    Stability improvements. Better error logging.

    updated 9 months ago | Luis Santos

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